Growth Marketing Mastery: In-House vs. Agency at Every Business Stage

Whether you’re a bootstrapped startup or a venture-backed scale-up, figuring out the right growth marketing approach is crucial for hitting your business goals. Should you build an in-house team or outsource to an agency? The answer depends on factors like your industry, funding situation, bandwidth, and objectives. Let’s look at some key considerations for different company stages.

Bootstrapped Startups

In the earliest lean days, bootstrapped founders often handle growth efforts themselves out of necessity. With limited resources, it makes sense to own digital marketing, content creation, paid acquisition, and analytics in-house. The downside is it takes you away from product development. As you gain traction, you may hire a first growth hire or start to work alongside some smaller growth marketing agencies.

Seed/Pre-Series A

With a little outside capital, it becomes more feasible to engage affordable growth marketing contractors, a small boutique agency, or even hire your first growth marketing lead. An external team brings expertise without the overhead of a full-time hire. A consideration for agencies that they will lack the same product intimacy as having a dedicated in-house lead. Many seed startups keep growth marketing functions, such as SEO and content marketing, in-house to build a foundation for future growth activities.

Series A and Beyond

Once scaling up, it’s typical to build out an internal growth team to drive performance marketing, SEO, marketing ops, and more high-leverage growth activities. You have the funding to hire experienced growth marketers aligned with the company full-time. At this stage, companies often maintain an agency on flexible retainer for augmenting capabilities like design, development, analytics, paid media, marketing automation, or whatever gaps they may need to fill without dedicating headcount.

Enterprise

Larger, established companies tend to have sizable in-house marketing teams handling strategy, operations, and execution. That said, they still frequently work with agencies for an outside perspective, niche expertise (ex: industries or channels), staffing flexibility, and access to agency’s tools/data. The mix of in-house vs. outsourced can ebb and flow based on needs.

A Blended Approach

No matter your company’s stage, the decision should factor your goals, budgets, timelines, and team’s current skills. In-house provides more control but upfront costs. Agencies reduce overhead while adding specialized talent. Often, a blended approach works best by keeping foundational growth functions internal while leveraging flexible agency support.

About Northcast

Northcast is a boutique marketing services and consulting firm specializing in digital marketing, growth marketing and website development. The team at Northcast values the balance between short-term project goals and long-term vision, striving to be a dependable marketing partner. Want to schedule a call with us? Fill out our form to get started.

Getting the Right Balance of Demand Generation & Demand Capture

For any business, driving sales and revenue growth requires finding and capturing demand for your products or services. This involves a combination of demand generation activities that put your brand in front of new audiences, and demand capture efforts to convert interest into leads and sales. In today’s digital landscape, effective demand generation and capture requires thoughtful coordination of paid media and owned channels.

On the demand generation side, paid media like social ads, SEM, and display advertising enable you to precisely target your ideal customer profile (ICP) and get your brand and offerings in front of those most likely to have interest and intent. These outbound channels send traffic to your owned properties (i.e. your website, marketplace, etc), where inbound efforts take over to nurture interest into leads and sales.

Demand Generation

When using paid media for demand generation, focus on:

  • Identifying your ICP – Compile demographic, psychographic, and behavioral data on existing customers to hone in on common attributes of those most likely to buy from you. Target ads precisely to this profile.
  • Driving traffic to key landing pages – Send paid traffic to targeted landing pages that speak directly to the intended audience and move them towards conversion.
  • Testing and optimizing campaigns – Continuously test ad creative, messaging, landing page design, calls-to-action, and target audience parameters. Iterate based on performance data.
  • Expanding reach and frequency – Scale up high-performing ads and target similar audiences to expand reach. Increase frequency to desired levels based on sales cycle length.

Demand Capture

When using paid media to capture demand, focus on:

  • Compelling content – Blog posts, guides, video, and other content should address pain points and customer needs focused on moving visitors through the sales funnel.
  • Clear calls-to-action – Calls-to-action on pages and content should have a singular purpose and clearly direct visitors to take next steps.
  • Reduced friction – Eliminate any friction in capture forms, checkouts, and other conversion processes. More steps and fields equal lower conversions.
  • Lead nurturing – Have automated email nurture sequences in place to continue engagement with prospects who are not yet sales-ready.
  • Site optimization – Utilize on-site analytics to identify and eliminate website friction points, technical issues, or confusing user flows. Continuously test and iterate.

By coordinating paid media and inbound efforts, you can increase both the quantity and quality of traffic to your site. Paid ads broaden your audience reach, while conversion-focused inbound activities capture and nurture qualified leads over time. Allocate budget and resources across both, regularly assess performance, and shift focus as needed to balance demand generation and capture. With testing and optimization, you can hone in on the right mix to drive sales growth.

Ready to work with a partner that can help you find the right balance of continuously generating demand while increasing your inbound leads? Request a call from Northcast to see if we can help accelerate your revenue through strategic growth marketing.

Best Practices for Navigating a Website Redesign Project

Redesigning your website can seem like a daunting task, but with careful planning and management, it can be a smooth and effective process. In this post, we’ll explore key considerations, pros and cons, and tips for project managing a website overhaul.

Why redesign your website?

The first step is identifying why you want to redesign in the first place. Common reasons include:

  • Outdated design – Your site looks old and doesn’t reflect your current brand. A redesign can modernize the look and feel.
  • Poor user experience – Navigation issues, lack of mobile optimization, slow load times. A redesign focuses on improving UX.
  • New business model – You’ve expanded your product line or target audience. The site should reflect new business goals.  
  • Higher conversions – Underperforming calls-to-action, high bounce rates and lack of lead gen reflect opportunities to improve conversion optimization.

Being clear on goals and problems to solve will inform priorities for the redesign.

Key Considerations

When scoping the project, some key items to consider include:

  • Platform – Determine whether to redesign on your existing CMS or rebuild the site on a new system. Moving platforms is a bigger endeavor.
  • Phased approach – A complete overhaul done all at once can be disruptive. A phased approach lets you launch parts of the new site while old sections are redesigned.
  • Marketing integration – Align UX improvements to marketing initiatives like email nurturing and ads. Website should support the wider strategy.
  • SEO strategy – Any redevelopment will involve some SEO migration planning. Work closely with SEO experts to minimize disruption.
  • Content audit – Take stock of existing content and assess what needs to be refreshed, rewritten or consolidated.
  • Analytics review – Use your Google Analytics data to spot strengths to enhance and weaknesses to improve.

Weighing the Pros and Cons

Is it the right time? What are the key risks? Weigh the pros and cons below to confirm if it’s the right time to make a move.

Potential pros

  • Fresher brand image and UX 
  • Improved conversions and ROI  
  • Better mobile optimization
  • Cleaner content structure
  • Future scalability 

Potential cons

  • Significant time and cost investment
  • Risk of disrupting traffic while new site is optimized
  • Ongoing training as team adapts to new CMS

With careful planning, you can maximize pros while mitigating cons associated with a major site overhaul.

Project Oversight

Designating a project manager is essential for coordinating all the moving parts. Their responsibilities include:

  • Assembling team of designers, developers, content creators and SEO specialists
  • Creating a detailed project plan and timeline 
  • Keeping everyone aligned through regular status updates
  • Overseeing UX design, content creation and technical development
  • Guiding SEO strategy: redirects, site architecture, page optimization
  • Monitoring KPIs and results post-launch to refine as needed

A website redesign takes time and needs input from many stakeholders. But with clear goals, robust planning, and dedicated management, you can successfully transform your website to drive business growth.

PPC Bid Strategies & Keyword Match Types: A Guide to Optimizing Your Search Ads

Pay-per-click (PPC) search advertising allows businesses to show ads on search engine results pages when certain keywords are searched. To run an effective PPC campaign, you need to have the right bid strategy and keyword match type. In this post, we’ll look at the different options and how to choose what works best.

Common Types of Bidding Strategies

There a few core bidding strategies when it comes to PPC, which all of them depend on your objective for the campaign:

  • Manual bidding: With manual bidding, you set the maximum bid for each keyword. This gives you the most control, but requires close monitoring and frequent adjustments.
  • Enhanced CPC bidding (ECPC): ECPC allows Google to automatically adjust your manual bids up or down based on each click’s expected conversion value. It aims to get more conversions within your budget.
  • Target CPA bidding: With this strategy, you set a target cost-per-acquisition (CPA) and Google will automatically adjust bids to try and maintain that average CPA. This is great for focusing on conversions vs clicks.
  • Target ROAS bidding: Target ROAS bidding: Similar to target CPA, but you set a target return on ad spend (ROAS). Google will adjust bids to aim for that target ROAS.
  • Maximize Clicks bidding: With this automated bid strategy, Google will maximize your clicks within a set budget. It works well for brand awareness goals.
  • Maximize Conversions bidding: Based on your objective, whether it’s form fills, phone calls, etc, Google will try to serve ads to the people who will most likely convert, or take the desired action for the least amount of money possible. This method helps drive and optimizes for cost per lead (CPL) metrics. It’s common for this bidding strategy to have good CPL numbers, but poor down-funnel metrics (Cost per MQL, Cost per Opportunity, etc).

The best bidding strategy depends on your goals and flexibility. Manual bidding provides the most control but requires close optimization. Automated bidding like ECPC and target CPA bidding are lower maintenance but may have less predictable results month-to-month.

Keyword Match Types

Google also allows you to control how closely a search query must match your keyword using match types:

  • Broad match: Ads can show for searches containing any words in the keyword, in any order. Provides maximum reach but less relevance. 
  • Phrase match: Ads show for search terms containing the exact keyword phrase. Narrows targeting but maintains good reach.
  • Exact match: Ads only show when the exact keyword phrase is searched. Very narrow targeting for high relevance.
  • Negative match: Excludes searches with certain words or phrases. Used to filter out irrelevant queries.

A best practice is to use a combination of broad, phrase, and exact match keywords. Broad match reaches the widest range of searches, then phrase and exact match refine targeting to the most relevant queries. Negative match excludes clearly irrelevant results. 

Start with a core focus on phrase match, supplemented by broad and exact match options. Adjust match types based on performance data over time.

In summary, the right bidding strategy and keyword match types allow you to maximize the impact of your PPC budget. Consider both conversion goals and your workflow when choosing automated vs manual bidding. Use the match types strategically to balance volume